Privacy Policy funcity33 – Your Personal Data Protection

1. Information We Collect

Funcity33 collects various types of information to ensure we can provide the best, safest, and most relevant service for every member. Data collection is carried out transparently and only for legitimate purposes.

1.1 Information You Provide Directly

When you register or use funcity33 services, we collect the following information:

• Full name as it appears on a valid identity document.
• Date of birth for age verification purposes (18 years and above).
• An active email address for communications and account security.
• A valid Malaysian mobile number for two-factor authentication.
• Current residential address details for KYC purposes.
• Identity document (national ID or passport) for the identity verification process.
• Payment method details registered on the platform.

1.2 Information Collected Automatically

When you use the funcity33 platform, our systems automatically record certain technical information for security and service improvement purposes:

• IP address and general geographic location at the time of login.
• Device type, operating system, and browser version used.
• Game session data including login time, session duration, and gaming activity.
• History of deposit and withdrawal transactions on the platform.
• Cookie data to retain your preferences and login session.

2. How We Use Your Information

Personal data collected by funcity33 is used exclusively for platform operations and the delivery of high-quality services to members. We do not use your data for any unrelated purpose without your consent.

3. Sharing Information with Third Parties

Funcity33 prioritises the confidentiality of member data. We do not sell or transfer your personal information to third parties for advertising or marketing purposes. However, there are limited situations where data sharing may occur for legitimate operational needs:

• Payment providers: Required transaction information is securely shared with licensed payment providers such as FPX, Touch 'n Go eWallet, and local banks to process deposits and withdrawals.
• Game providers: Game session data is shared with registered game content providers to ensure a smooth and fair gaming experience.
• Statutory authorities: funcity33 will disclose information requested by legal authorities or law enforcement when required to do so under applicable legal provisions.
• Group companies: Within the internal operations of the funcity33 group, data may be shared with affiliated companies solely for risk management and internal compliance purposes.

Every third-party provider working with funcity33 is required to sign a strict data protection agreement and operate in accordance with our security standards.

4. Cookies and Tracking Technologies

The funcity33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous information on how users interact with the platform to help us improve functionality and content.
• Preference Cookies: Saves your personal settings such as language, region, and display preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand platform usage patterns in aggregate and anonymized form for continuous improvement.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality and your login experience.

5. Data Security and Protection Measures

Member data security is an absolute priority for funcity33. We continuously invest in the latest security infrastructure to ensure your personal information is always protected from unauthorized access, disclosure, or modification.

Security measures implemented by funcity33 include 256-bit SSL encryption for all data in transit, encryption of sensitive data within databases, two-factor authentication (2FA) for account login, round-the-clock security monitoring by our internal IT team, regular penetration testing by independent security auditors, and tested and documented security incident management procedures.

While we take all reasonable steps to protect your data, no system is entirely perfect. We encourage members to play their part by using strong passwords, not sharing login credentials, and promptly notifying us if you suspect any suspicious activity.

6. Data Retention

Funcity33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Data retention periods vary by data type:

• Active account data: Retained throughout the active account period and for up to seven years after account closure to comply with legal requirements.
• Financial transaction records: Retained for seven years in accordance with financial regulatory requirements and anti-money laundering obligations.
• Security logs: Retained for twelve months for security incident investigation purposes if required.
• Marketing data (with consent): Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with the established data deletion procedures.

7. Your Rights Regarding Personal Data

As a funcity33 member, you have certain rights regarding your personal data. funcity33 fully respects these rights and provides easy mechanisms for you to exercise them.

• Right of Access You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 30 business days.
• Right to Rectification If your data is inaccurate or outdated, you have the right to request a correction. You may also update your profile information directly through your account settings.
• Right to Erasure You have the right to request deletion of your personal data when it is no longer needed, subject to any legal obligations that may require us to retain data for a specified period.
• Right to Restriction of Processing In certain situations, you may request that we restrict how we process your data — for example, while a dispute over data accuracy is being resolved.
• Right to Data Portability You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider where applicable.
• Right to Object You have the right to object to the processing of your data for direct marketing purposes at any time, and we will cease such processing immediately.

To exercise any of the above rights, please contact the funcity33 support team via live chat or email at [email protected]. We will respond within the stipulated timeframe.

8. International Data Transfers

In certain circumstances, your personal data may be transferred to or processed in countries other than Malaysia, particularly when involving technical service providers or cloud infrastructure operating across multiple locations. funcity33 ensures that all such international data transfers comply with data protection standards equivalent to those applied in Malaysia, including requiring strict data processing agreements with all parties involved.

We ensure that the recipient country or service provider maintains an adequate level of data protection before any transfer is carried out. Further details on the protection mechanisms used can be obtained by contacting our support team.

9. Children's Privacy

The funcity33 platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18. Should we discover that data belonging to a person under 18 has been collected, we will promptly delete that data and close the account in question.

If you become aware that a minor has registered on our platform, please contact us immediately so that appropriate action can be taken.

10. Privacy Policy Amendments and Contact Us

Funcity33 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any material amendments will be clearly displayed on this page along with the new effective date.

We encourage you to review this Privacy Policy page periodically. Continued use of the funcity33 platform after any amendments take effect constitutes your acceptance of the updated terms. If you disagree with the changes made, please discontinue use of the platform and contact us to close your account.